When a CEO asks me to fix their marketing, they usually expect me to talk about ad campaigns, website redesigns, or social media.
Instead, I sit down and ask five operational questions:
- How long does it take your sales team to call a new lead?
- What is your exact customer churn rate over the last 12 months?
- How many steps does a client go through before they get fully onboarded?
- What is the #1 complaint your account managers hear from existing clients?
- How often do your sales reps follow up with a lead that goes quiet?
The answers to those five questions almost always change the entire plan. Half the time, the “marketing issue” is actually a response time issue or a client retention problem.
Fix the operational friction first, and your marketing suddenly works twice as hard.
If this has made you curious, why not take the next step and book a free 15 minute discovery session by clicking on https://www.leadbuildermarketing.com/meetnow. I’ll see you next time. Don’t forget to like and subscribe.
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