Before you sign an agency contract, ask them to show you the last campaign that did not work and what they learned from it. Watch what happens.

Before you sign an agency contract, ask them to show you the last campaign that did not work and what they learned from it. Watch what happens.

Every marketing agency brings their shiny case studies to the sales presentation. They show you their best work, their biggest client wins, and their prettiest charts.

It’s all staged to look perfect.

If you want to know what working with an agency will really be like, ask them this during the pitch: “Show me the last campaign you ran that failed, and tell me exactly what you learned from it.”

Then sit back and watch what happens.

A amateur agency will freeze up, get defensive, or claim they’ve never had a failed campaign (which is a lie). A true veteran partner will smile, walk you through a real case where things went off track, explain how they spotted the issue, and show you how they fixed it.

You aren’t hiring an agency for when things go right. You are hiring them for their ability to diagnose and fix problems when things go wrong.

If this has made you curious, why not take the next step and book a free 15 minute discovery session by clicking on https://www.leadbuildermarketing.com/meetnow. I’ll see you next time. Don’t forget to like and subscribe.

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Great Reviews!

frederick S. profile picture
frederick S.
9 months ago
Very professional.
Evelyne V. profile picture
Evelyne V.
9 months ago
I was very happy to work with Daniel as a photographer for my New Year photo session! For less than three hours he did more than 300 pictures and all of them are beautiful!
Elena Nikol V. profile picture
Elena Nikol V.
9 months ago
I’m very happy during all time work with Daniel Eliot as a photographer for my daughter!
Rob J. profile picture
Rob J.
9 months ago
I have had the pleasure of meeting Dan in person and his work is second to none. That includes the professionalism, engagement, enthusiasm, and of course the jokes and stories. We need more Daniel Elliot in this world! Thank you, Dan for the amazing photos and the experience!
Kathleen M. profile picture
Kathleen M.
9 months ago
We had a great experience working with both Daniel and Allen during our sales meeting. They were personable, professional, and incredibly easy to work with. Daniel adapted to changes in our scope on the fly without hesitation and truly captured the energy and spirit of our event. We really look forward to working with him again in the near future. Highly recommend!
David B. profile picture
David B.
1 year ago
Appture Digital Media totally refreshed our visual branding, and it looks incredible. The team was so easy to work with – professional, creative, and you can just tell they’re super experienced. We're thrilled and will be using them for ongoing design needs.
Sandra S. profile picture
Sandra S.
1 year ago
As we launch our company, Daniel has been a critical key advisor regarding all aspects of website development, video production and marketing. He is definitely an experienced expert in his field.
Zachary R. profile picture
Zachary R.
2 years ago
End Product (Website): 4 out of 5 Stars
Communication and Customer Service: Began at 5 out of 5 Stars, but ended at 1 out of 5 Stars. A detailed explanation is below.

The key factor for my 4 out of 5 rating of the website: after several rounds of revisions, when I kept finding errors and inconsistencies, I was told the resolutions were "not in the budget." I understand that endless rounds of revisions aren't possible, but the problem for me is twofold: 1) these are the types of errors I hired a professional to not have to worry about myself, let alone be told about some sort of limited budget to address; and 2) the guidelines for the revision process weren't established and clearly articulated. I did my best to batch my changes together to be respectful of the developer's time, but I believe I fell into a process gap and experienced an incomplete service in the end. What I didn’t know (and was never communicated to me in clear, concrete, quantified terms) was that extra time being used for revisions was being taken from other agreed-upon features of the website. For instance, the Facebook, Instagram, Twitter, YouTube, and LinkedIn links at the top-right of my webpage don't go anywhere. After digging further, the "Scope of Web Development" document (i.e., contract) states that Appture will "setup client accounts" (19 are listed, including the ones associated with those dead webpage links) "for automatic posting." Many of these accounts were never created. So what I now understand is that the time and money associated with creating those were partitioned instead to revisions on the website itself. I was never given a detailed accounting of the referenced budget to let me know that I was running out of this budget, so I never knew where I stood on this basis.

This leads into the second aspect of my rating: communication and customer service was 5 out of 5 in the beginning, but dwindled down to 1 out of 5 at the end. In addition to the communication issues I already mentioned, I have asked more than 10 times what the specific date range is for my 12-month webhosting, and how to go about transitioning to other webhosting service at the end of this period. These 10+ instances have occurred over a span of more than 2 months, and have been via phone call, voicemail, text, and email. At this point, I still don’t have an answer to my questions. For this reason, I don’t see how I could rate the communication from Appture at this point as anything other than 1 out of 5 stars. The lack of communication also coincided with the above-mentioned “out of budget” comments, too. Once I reached the “out of budget” status, I was offered more development time at a cost. I declined because my budget was exhausted. After me declining, the communication from Appture was minimal, only occurring after repeated attempts on my part, and still missing the key information I was asking for: “What is the webhosting date range associated with the [fee] I was charged?” (verbatim from my repeated communication to Appture). To this day, I still don’t have this information.
Donny R. profile picture
Donny R.
3 years ago
Dan was a delight to work with. I needed a few headshots taken for my LinkedIn profile and Dan provided the easiest and most comfortable experience using state-of-the art equipment in a very professional setting. Also, the turn-around time on results was quick and I felt completely engaged and satisfied during the entire process. I highly recommend his services.

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