PRE-SALES FAQ

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This article contains answers to the most common questions about leadbuildermarketing.com

GENERAL QUESTIONS

WordPress is a Content Management System (CMS). It’s a simple, yet immensely powerful script that helps you create, manage, and share your content easily on the web.

A theme, template, skin, etc… is a ready to use design and layout that you can pop right onto your existing WordPress site. WordPress handles all of the content for you (posts, pages, comments), while the theme transforms that content into a beautiful and clean layout for your visitors to see. Many themes come with quite a bit of customization options, all of our themes run on the LeadBuilderMarketing Framework which builds in lots of goodies.

No. You can only use our themes on self-hosted WordPress ( WordPress.Org ) sites.

Once you have installed WordPress on your site, it’s really quite simple. First follow the methods outlined the tutorial here.

This is a question that depends on what you’re after exactly with your theme. Meaning you don’t necessarily have to touch code to customize your theme. Things like the ability to upload your own custom logo and or background to your theme and many other options included in each theme.

Outside of our theme settings, you are going to need a basic understanding of HTML & CSS to start customizing the layout and style of your theme. To dig deeper PHP knowledge, specifically to WordPress, will help as well. The WordPress Codex is a great place to start learning.

Yes. You could use our themes on unlimited sites / domains.

Yes, our themes work with WordPress Multisite.

Yes, most plugins should work with our themes. However we can’t guarantee they will do so. There are some plugins that make use of JavaScript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly. We followed the standard coding procedure to include JavaScript libraries but some plugins author do not follow the standard procedure and that is the main cause of conflict. It’s quite easy to resolve though.

Our website is using a custom theme based on the same LeadBuilderMarketing themes we are selling to you that unfortunately isn’t for sale.

The best way to get help with WpMania.Net products is to search for answers in ourSupport Center. We do not provide product support Facebook, or Twitter nor do we offer phone support or live chat. Please read our full support policy here.

Our Terms of Service are stated here.


PRE PURCHASE / ACCOUNT QUESTIONS

Simply browse to the product you want to purchase, and click on the “Add to Cart” button. You’ll then be taken to our secure payment processor cart page where you need to click the button that says “Order Now”. On the next page( before checkout page) you will find some promotional offer. You can add the promotional product in your cart by checking the “Add to Order” check-box and then you need to click the “Next” button. Then on the checkout page you need to fill out the required fields to complete the order. The checkout process is just below the contact information area.

Usually the e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or your purchased products download link soon after, please pop us an email and we’ll check in on your payment and account.

If you are having trouble logging into your account, please send us an email and we’ll sort it out ASAP.

P.S. We get you the download link just after the successful payment. And we usually send you the login information for your account on your website within next 24 hours.

While purchasing from our website, just be sure that you use the same email you used previously. Your new product will be added to your existing account within next 24 hours of purchase. Though you will get the new product download link just after the successful payment.

We currently accept paypal and Visa & MasterCard cards, amazon payment, check or money order.

So sorry about that. Feel free to pop us an email and we will get it sorted ASAP.

Yes, you can upgrade any purchase. Feel free to pop us an email and we will arrange a option for you to upgrade.

Once your order is complete, you should receive an email noting this and you will have a download link for your purchased product(s). A account will be created on our website within next 24 hours and you will get your account information by email. Check your spam folder if you do not get it in your inbox.Then you can login to your account. There you will find all your purchased product(s).


SINGLE THEME PACKAGE QUESTIONS

Yes. Your purchased Single Theme Packages will expire after 1 Year. After expire you will be able to keep using your themes. You simply will loose access to your theme download on our store. We recommend to re purchase the theme to get the theme update and support. It is totally up to you. We do not aromatically bill you after one year.


MEMBERSHIP QUESTIONS

No, as soon as Your Club Membership period expires, you won’t be able to download new or existing themes.

Yes, you can use the themes for lifetime, but you won’t have access to theme updates and downloads.

Yes, you can get lifetime support from us even your Club Membership expires. Though we will not provide your compatibility support for latest WordPress version. We only will get you support for general theme usages.

You need to Re-Purchase the theme club.


GENERAL LeadbuilderMarketing QUESTIONS

Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Currently, our themes are developed and fine-tuned for latest version of WordPress, any version prior 4.1 to that may have problems with some theme functionality.

We test all our themes on Internet Explorer 9+, the latest versions of FirefoxSafari and Chrome. Regarding operating systems, our themes are independent of the operating system you use and will work as long as WordPress is installed correctly. We do not support Internet Explorer 6 or 7 and purely ensure the content of the website looks good in Internet Explorer 8. If you use Internet Explorer 6, 7, or 8 please consider upgrading to the latest Internet Explorer to have the best experience with our themes. Or switch to a different browser, the web will thank you!

Yup! You can remove any credit link in the footer using WordPress Admin Panel and it doesn’t violate any Terms & Conditions from us. But we encourage your to leave credit back to us ?

We update our themes any time we discover a bug or there is a new feature that we feel should be added.

If you haven’t made any modifications to your theme files, then you can overwrite your old version. If you have made modifications to your theme first take a backup of your current theme and create a developer section on your website. There first install the updated theme and make sure you add your modification there as well. Once you are happy with the modification use that modified version of the theme on your live site. If you are not sure about anything it is recommend to ask your developer to work for you.

You’re welcome to use our themes in this way without violating our license. We do need to point out that your personal WpMania.Net membership isn’t transferable to your own customers – that means we aren’t able to support your customers for you directly. Your team will need to act as support for your customers, or they’d need to purchase an additional theme from us to access our support offerings. If you have any more questions about licensing, you may want to check out the GNU site that explains how our GPL v2 license works. It explains a bit more in depth conditions related to redistributing our themes: http://www.gnu.org/licenses/gpl-2.0.htm

Yes, we highly encourage you do so! The logo is a image file that is used only as an example. You can easily upload your own image logo in our options panel.

We’ve not specifically developed our themes to include BuddyPress integration, but with the release of BuddyPress 1.7 they’ve made BuddyPress work much better with all themes. Again, we’ve not tested our themes with BuddyPress  but you should have much better integration with BuddyPress now.

Yes, we provide demo content ready for every theme you to download, setup, and test your theme with it.


RETURN AND CANCELLATION POLICY

Our official return policy for all leadbuildermarketing.com products is as follows:
leadbuildermarketing.com will, at its discretion, allow for the return or replacement of any defective product within 30 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 30 day return period. After 30 days all sales are final.

Our vendors are not permitted to make any guarantee that conflicts with our return policy. However, we have an enormous inventory of products and it can be difficult to monitor all of them all the time. If you find a product with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.

The customer may cancel their recurring billing subscription products at any time.

If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 30 day return period. A refund on a recurring billing product will also result in a cancellation.

If customers request a cancellation for their recurring billing product no future re-bills will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop any future re-bills.

When a customer reaches us by phone or email, our first response is to offer customer/ technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.

Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.

Customers requesting serial or repeated returns will be blocked from making further purchases.

Customers requesting a return within 30 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.

Vendors requesting a return within 30 days of purchase will have their request reviewed and usually approved by our customer service team.

Customers requesting a return after 30 days will be directed to the vendor for customer or technical support. Vendors may request a return, on behalf of customers, of any purchase up to 30 days after the date of the leadbuildermarketing.com customer’s purchase.


Free Aftersales Support

We offer 100% free after sales support. Once you purchase you can use our Support Forum backed by professionals who are available to help our customers.

Visit Support Forum

Customization Services

We provide WordPress customization services some of which are:

  • Theme install and set-up
  • Responsive development
  • Custom page templates
  • Custom plugin development
  • Custom theme and icons design

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